Before You Build: Getting Process Optimization Right
Process optimization is not just about creating a new PowerApp or adding an AI agent. To do it right, you have to fully understand the process – what are the inputs and outputs, who are the stakeholders, what is the goal? In this talk, we’ll walk through the steps for process optimization. Whether you’re looking to optimize a single process in a department, or restructuring your whole organization, you’ll come away with a step-by-step guide to manage your optimization journey.
Speaker
James Restivo
James Restivo works with small and mid-sized businesses that are ready to grow but haven't yet built the systems to support it. With over a decade of experience in operations – including 13 years as VP of Operations at Crow Canyon Software, where he worked with hundreds of customers across various industries – James understands what happens when knowledge and process live entirely in people's heads. He knows what that pain looks like, and more importantly, how to fix it.
As Principal Consultant at Minivet Consulting LLC, James helps organizations get their processes out of their heads and into systems that scale.